Directions Research, Inc.
  • Sales
  • Greensboro, NC, USA
  • Salary
  • Full Time

Directions Research is seeking a candidate with Business Insights experience to join our Client Service team.  This hybrid analytical/client service role will provide the experience and opportunity for the right person to advance in Client Service.   The responsibilities include: 

 Client Service Responsibilities:

  • Assist Account Executive with management of the client relationships and business development activities
  • Assist Account Executive with the delivery of research design and proposals to meet client needs
  • Seamlessly step in for the Account Executive(s) when they are traveling/out of office, etc.  
  • Be the primary client contact on smaller accounts, with direction from a senior client service member

 Analytic Responsibilities:

  • Create analyses of results - developing insights that clients will use to move their business forward
  • Provide reports that effectively communicate key insights and strategic recommendations that are clear, creative, and compelling
  • Design and develop deliverables using data visualization which are highly actionable and meaningful

An Account Manager will be expected to gradually handle a wider variety of client service tasks more autonomously. Learning opportunities will focus in:

  • Learn effective client management and communication skills which include:
    • Managing expectations
    • Adopting a marketing/business orientation (vs. research orientation)
    • Effectively communicate/present results
    • Identifying opportunities to expand Directions' business with clients
  • Project pricing 
  • Apply effective prospecting techniques to win business 
  • Create and present sales/marketing decks

About Us:

We offer an innovative and entrepreneurial environment where you can take the next step in your career.  We are driven by a passion for rich insights, consultative client partnerships and actionable results. We offer the latest techniques and sophisticated analysis while providing visually compelling deliverables that crystalize insights and convey business implications.

Directions is a privately-held firm, owned and operated by our senior staff. We offer a highly competitive compensation package including bonus potential, medical/dental/life/disability insurance, 401(k) match, paid vacation and holiday benefit. The work environment at Directions is an important part of who we are. We foster a unique culture that gives our employees the freedom to create, grow and succeed.  Our employees are surrounded by some of the best talent in the industry. 

Our company is independently recognized as one of the top business decision insight firms in the nation.  The firm combines a highly experienced staff with a unique mix of innovative and proven approaches to answer pressing business issues.  We were recognized in the list of "Top Workplaces" in 2017.

Directions Research, Inc.
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